We want you to shop with confidence. If you are dissatisfied with a purchase, we offer a 30-day return window. Please review our return and refund policy for guidance on eligibility and shipping costs.
In case a product falls short of your expectations, you have the option of obtaining a complete refund within 30 days of receiving it. Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.
Products damaged by the customer will not be eligible for a refund.
To request a Return Authorization, please send an email to support@beamlitter.com or get in touch with us and provide a detailed explanation for your return along with pictures or a video of the product that supports your reason. Once your request is approved, we will provide you with the address of the nearest warehouse where you can send the item you wish to return.
To assure your refund, please use a trackable mail service. We will not be responsible for lost or missing packages.
After receiving your package, we will thoroughly inspect your products and issue a complete refund to your original payment method. A refund receipt will be sent to the email address you used during your initial purchase.
If you received a damaged product or it is not in working condition, you can get a full refund or exchange it within 30 days of delivery.
Follow these steps to get an exchange:
If you received a defective or damaged product, you can get an exchange within 30 days of delivery.
Follow these steps to get an exchange:
These are the estimated delivery times. If you are experiencing any delays, please get in touch with us.
Transit Time: 1 to 4 Business Days (Mon–Fri)
Handling Time: 1 Business Day (Mon–Fri)
We are sure that this will never happen because every package we deliver has a tracking number and is monitored by our team. But if it does happen, we will refund you the full money or ship you a new product.
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order before it has been processed and/or shipped, you will be assessed a 2.5% cancellation fee to cover the charges assessed to us for refunds by the credit card companies.
We issue a refund within 7 business days and it can take up to 10 days for your bank to process it.
Returns must be postmarked within 30 days of the receipt date. Products may be returned in lightly used condition, but items with excessive wear or damage may not be eligible for a full refund. Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we will provide a prepaid return label.
If you encounter an issue, please email us promptly, and we will do our best to address it. However, we cannot guarantee a solution as our products are typically processed and shipped within a day or two of ordering. If your order has already entered the shipping process, we regret that we will be unable to halt it.
Please be aware that we cannot assume responsibility for incomplete or incorrect shipping addresses. Our system processes orders automatically based on the information provided by the customer.
Please understand that we issue refunds as soon as your refund request is approved — that means that the money leaves our account immediately. If you haven't received a refund yet:
We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you've done all of this and you still have not received your refund yet, please contact us.
If our product malfunctions within one year of purchase, you are eligible for a complete refund or a free exchange of the product.
These are the steps to get a refund or exchange:
This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
If you have any questions about our Returns and Refunds Policy, please contact us:
